Home FAQs

Frequently Asked Questions

Everything about our water, our delivery, and doing business with AQUA6.

Our Water & Quality

Is AQUA6 mineral water or purified water?

AQUA6 is packaged drinking water, purified from borewell source water through our 8-step process (sand filtration, activated carbon, multimedia filtration, RO, ozonation, micro filtration, UV sterilisation and hygienic packaging). We do not add minerals back after the RO stage; natural minerals within permitted limits remain in the treated water in line with IS 14543.

What is the TDS level of AQUA6 water?

Our typical TDS range is 90–120 ppm, tested in-house for every batch before dispatch. Exact readings can vary slightly by batch and are printed where required on institutional supply documentation.

What certifications does AQUA6 hold?

We hold an FSSAI licence, ISI certification to IS 14543 for packaged drinking water, and ISO 9001:2015 certification for our quality management system. Certificate copies are available on request for institutional buyers.

What's the shelf life of AQUA6 products?

Sealed square bottles (250ml–10L) carry a 12-month shelf life from the manufacturing date printed on the label. 20L jars should ideally be consumed within 3 months of filling and are best kept away from direct sunlight.

Delivery & Ordering

Can I get 500ml or 1L bottles delivered straight to my home?

Our 20L jar can reach you either directly at your doorstep or through a local dealer. Our 250ml, 500ml, 1L, 2L, 5L and 10L square bottles are supplied only to authorised dealers and retail shops across South Bengal — please buy these from your nearest AQUA6 dealer, or contact us and we'll point you to one.

Which areas do you deliver to?

For doorstep 20L jar delivery, we currently cover Midnapore Town, Kharagpur, Debra, Kolaghat, Salboni, Keshpur, Garbeta, Chandrakona Town and nearby PIN codes. Our square bottles reach a wider stretch of South Bengal, including Purba Medinipur towns like Tamluk and Haldia, through dealers. See our Delivery Network page for the full list, or call us to check your specific address.

How fast is delivery after I order?

Orders placed before 2 PM are typically delivered the same day within our core service area. Outlying PIN codes may follow a fixed weekly route rather than same-day delivery.

Do I get a refund or exchange for my empty jar?

Empty 20L jar exchange is free with every refill delivery — there's no separate charge as long as you return one empty AQUA6 jar per new jar received.

Can I pause, reschedule, or cancel a delivery?

Yes — call or WhatsApp us at least a few hours ahead of your scheduled slot to pause, reschedule, or cancel a delivery with no penalty.

What payment methods do you accept?

Cash and UPI on delivery for individual households, and monthly invoicing for registered offices, schools and institutional accounts.

Bulk Orders & Partnership

Can I order in bulk for a wedding or event?

Yes. Square bottles (250ml–10L) for events are sourced through our dealer network, while 20L jars can be booked directly with us. We recommend booking bulk requirements at least 3–5 days in advance so we can plan stock and delivery. See our Bulk & Institutional section for details.

How do I become an AQUA6 distributor or stockist?

Visit our Partner With Us page and submit the application form, or call our distribution team directly. We'll get back to you within two working days.

Still have a question?

Our team is reachable by phone or email, seven days a week.